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Terms of Use for Frank AI Assistant

Effective Date: 24 July 2025

IMPORTANT NOTICE - PLEASE READ FIRST

Frank is an AI-powered assistant designed to provide general information about building compliance and fire safety. While we strive for accuracy, Frank's responses are not a substitute for professional advice. We strongly encourage you to contact Focus Building Risk and Compliance staff to validate any information or recommendations provided by Frank before taking any action.

By using Frank, you acknowledge that:

  • Frank may provide incorrect, incomplete, or outdated information
  • You should not rely solely on Frank's responses for compliance decisions
  • Professional consultation is always recommended for your specific circumstances

1. ACCEPTANCE OF TERMS

By accessing or using Frank ("the Service"), you agree to be bound by these Terms of Use ("Terms"). If you do not agree to these Terms, please do not use Frank.

2. DESCRIPTION OF SERVICE

2.1 Nature of Service: Frank is an artificial intelligence chatbot that provides general information about building compliance, fire safety, essential safety measures, and related topics based on its training data and knowledge base.

2.2 Limitations: Frank:

  • Cannot replace professional compliance advice
  • May not have access to the most current regulations or standards
  • Cannot assess your specific building or circumstances
  • May misunderstand complex questions or provide inaccurate responses

3. DISCLAIMER OF PROFESSIONAL ADVICE

3.1 No Professional Relationship: Your use of Frank does not create a professional advisory relationship between you and Focus Building Risk and Compliance Pty Ltd.

3.2 General Information Only: All information provided by Frank is general in nature and should not be construed as professional advice tailored to your specific situation.

3.3 Verification Required: You must independently verify all information received from Frank with qualified professionals before making any decisions or taking any actions.

4. ACCEPTABLE USE

You agree to:

  • Use Frank only for lawful purposes
  • Not attempt to manipulate, hack, or misuse the Service
  • Not use Frank to obtain information for illegal activities
  • Provide accurate information when interacting with Frank
  • Not rely on Frank for emergency situations

5. ACCURACY AND RELIABILITY

5.1 No Warranty of Accuracy: While we endeavour to ensure Frank provides accurate information, we make no warranties or representations about the accuracy, completeness, timeliness, or reliability of any information provided.

5.2 Regulatory Changes: Building codes, standards, and regulations change frequently. Frank's knowledge may not reflect the most recent changes.

5.3 Jurisdictional Variations: Building compliance requirements vary by state, territory, and local council. Frank may not account for all jurisdictional differences.

6. LIMITATION OF LIABILITY

6.1 Disclaimer: TO THE MAXIMUM EXTENT PERMITTED BY LAW, FOCUS BUILDING RISK AND COMPLIANCE PTY LTD DISCLAIMS ALL LIABILITY FOR ANY LOSS OR DAMAGE ARISING FROM YOUR USE OF OR RELIANCE ON FRANK, INCLUDING BUT NOT LIMITED TO:

  • Compliance violations or penalties
  • Property damage
  • Personal injury
  • Economic loss
  • Consequential or indirect losses

6.2 Indemnification: You agree to indemnify and hold harmless Focus Building Risk and Compliance Pty Ltd, its officers, employees, and agents from any claims, damages, or expenses arising from your use of Frank or reliance on its information.

7. INTELLECTUAL PROPERTY

7.1 Ownership: All content, features, and functionality of Frank are owned by Focus Building Risk and Compliance Pty Ltd and are protected by Australian and international copyright, trademark, and other intellectual property laws.

7.2 Limited License: You are granted a limited, non-exclusive, non-transferable license to use Frank for personal or business purposes in accordance with these Terms.

8. PRIVACY AND DATA COLLECTION

8.1 Information Collection: Frank may collect and store:

  • Your questions and conversation history
  • Contact information if you choose to provide it
  • Technical information about your use of the Service

8.2 Use of Information: We may use collected information to:

  • Improve Frank's responses and functionality
  • Connect you with our professional services if requested
  • Analyse usage patterns and system performance

8.3 Privacy Policy: Your use of Frank is also governed by our Privacy Policy [link to privacy policy].

9. HUMAN ASSISTANCE RECOMMENDED

9.1 Professional Consultation: For any matters involving:

  • Regulatory compliance decisions
  • Safety assessments
  • Legal obligations
  • Time-sensitive issues
  • Complex technical questions

We strongly recommend consulting directly with Focus Building Risk and Compliance professionals who can provide advice specific to your circumstances.

9.2 Contact Information: You can reach our team at [contact details].

10. MODIFICATIONS TO SERVICE AND TERMS

10.1 Service Changes: We reserve the right to modify, suspend, or discontinue Frank at any time without notice.

10.2 Terms Updates: We may update these Terms from time to time. Your continued use of Frank after any changes constitutes acceptance of the updated Terms.

11. GOVERNING LAW

These Terms are governed by the laws of [State/Territory], Australia, and you consent to the exclusive jurisdiction of the courts in that jurisdiction.

12. SEVERABILITY

If any provision of these Terms is found to be unenforceable, the remaining provisions will continue in full force and effect.

13. ENTIRE AGREEMENT

These Terms constitute the entire agreement between you and Focus Building Risk and Compliance Pty Ltd regarding the use of Frank.

14. CONTACT INFORMATION

For questions about these Terms or Frank, please contact:

Focus Building Risk and Compliance Pty Ltd
1/387 St Georges Rd, North Fitzroy 3068
tel 1300 FOCUSF
admin@focusbrc.com.au
ABN: 48 671 340 579

 

ACKNOWLEDGMENT: By using Frank, you acknowledge that you have read, understood, and agree to be bound by these Terms of Use, including the important limitations on Frank's capabilities and our liability.